News

4 Feb 2010

In response to Madame.talk’s comments on http://www.whirlpool.net.au

The comments you made are on the money. Yep, we got a little ahead of ourselves and started trying to be smart and in doing so missed our own tag line – “keep it simple”.

Firstly, I would like to apologies to Madame.talk for putting her through this mess. Secondly, I would like to thank Madame.talk for spelling it out to us and making us aware of our gaps in our offerings.

As a result of this and other feedback, we are doing several things:

  • changing the wording of the KISSberry and megaByte plans to clarify that they operate like a post paid account which you have to pay up in advance.
  • Improve communication on the site
  • Change our porting information to make it easier to move away from KISS Mobile as this was not intentional
  • Increase customer alerts via SMS to avoid bill shock issues
  • Reduce the delay on processing charges so they appear on your account faster.
  • Introduce a system of bonuses for our loyal customers

KISS Mobile’s aims are to keep it simple, and to be different from the other providers. Feedback is greatly appreciated

21 Jan 2010

  • Well, the new site is up! Apologies for some glitches yesterday - payments weren't updating, and the new user registration page had a problem. We think most of it's fixed now, which means now we can start working on some of our planned enhancements. Please give us your feedback, good or bad, either via the site or on the Facebook discussion group we setup for this.

8 Jan 2010

  • The processing delays referred to on 5 Jan are just about fixed.
  • Operational Changes: Effective 25 Jan 2020, the auto recharge options will just advise by SMS and e-mail that a payment has been done, and no longer require confirmation.

5 Jan 2010

  • We are experiencing some delays in charges coming through to your account. That means in the next few days, as the charges come through, your balance will drop as a result of calls made since 1 Jan.
  • Plan Policy and Operational Changes: Effective immediately, we will only mail out a SIM if your account is in credit.
  • Effective 25 Jan 2010, anyone on the KISSberry or megaByte plans must use Recharge Protect or Monthly Auto Recharge.
  • Effective 25 Jan 2020, the auto recharge options will just advise by SMS and e-mail that a payment has been done, and no longer require confirmation.

20 Oct 2009

  • We've updated the FAQ with some responses relating to the SIM charge, international roaming, and porting away.

14 Sep 2009

  • The KISSberry plan is back! We've sorted out enough of the issues that we can now put it back. We will shortly be issuing a Blackberry configuration guide to make sure yours is configured properly to use the correct APNs.

17 Aug 2009

  • Our KISSberry plan is currently being suspended and no new signups are allowed until further notice. There are some technical issues we need to sort out in relation to the way data is being used.

5 Aug 2009

  • We are making a change to all plans that will take effect on 15 Aug 2009.
  • We will no longer be giving new SIM cards away. Any new orders for SIMs from that date forward will attract a one-off charge of $15 per SIM.
  • This change does not affect any existing customers who already have SIMs, and any orders placed before 15 Aug 2009 will continue to be at no cost.

20 Jun 2009

  • New web site is finally up!
  • Lots of new features - data plans, online customer care, improved ordering system.
  • If something isn't working as you might expect, please tell us through the KISSCare or the Contact us pages.
  • Of course, once this latest release settles down, we will get to work on the next set of improvements, so your suggestions are always welcome!

19 Mar 2009

  • We have made some changes to our standard rate plan, which will come into effect on 1 Apr 2009.
  • There have been further updates to the web site to fix some issues that have been reported by customers.
  • Our Fair Use Policy is now in place. Continued use of our service is subject to the terms of this policy.
  • FAQ has been updated, and a new section for web site questions.

9 Mar 2009

  • We have been busy working on the issues reported by some customers. In response to these, we put in an upgrade to the web site over the weekend. The registration and signup processes have been streamlined and improved, and should now be more robust. If you continue to have problems, please report them using the Contact Us page.